luckybet Privacy Policy

luckybet operates as an online gaming platform serving players in the Philippines. As part of providing our services — including account registration, game access, payment processing, and customer support — we necessarily collect and process certain personal information about you.

We take this responsibility seriously. Our approach to data privacy is built on four core principles: transparency (we tell you clearly what we collect and why), purpose limitation (we only use your data for the reasons stated), data minimization (we collect only what we genuinely need), and security (we protect your data with appropriate technical and organizational measures).

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together govern your use of the luckybet Platform.

For the purposes of the Philippine Data Privacy Act of 2012, luckybet is the personal information controller in respect of the personal data collected through the Platform. This means luckybet determines the purposes and means of processing your personal information.

luckybet has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. You can contact our DPO directly using the details provided in Section 15 of this Policy.

luckybet collects the following categories of personal data:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify you are 21 years of age or older);
• Residential address (including barangay, city/municipality, province);
• Philippine mobile number;
• Email address;
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo ID (e.g., Philippine passport, SSS ID, UMID, PhilSys ID, driver's license, PRC ID);
• Proof of address documents (e.g., utility bills, bank statements);
• Selfie or liveness check images where required for enhanced verification.

3.3 Financial & Transaction Data

• GCash or PayMaya account reference numbers;
• Bank account details (BPI, BDO, Metrobank) for withdrawal processing;
• Deposit and withdrawal transaction history;
• Wagering history and game activity records.

3.4 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session timestamps and duration;
• Pages visited and features used on the Platform;
• Error logs and crash reports.

3.5 Communications Data

• Records of live chat conversations with our support team;
• Email correspondence with luckybet;
• Feedback, survey responses, and complaint records.

luckybet collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey;
• Automatically — through cookies, server logs, and analytics tools when you browse or use the Platform (see Section 10 for details);
• From third-party service providers — including identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), and fraud detection services, who may share data with us as part of their service delivery;
• From regulatory authorities — where we are required by law to obtain or verify information about you from government databases or regulatory bodies.

Under the Philippine Data Privacy Act, luckybet processes your personal data on the following legal bases:

luckybet uses your personal data for the following purposes:

6.1 Account & Service Delivery

To create and manage your luckybet account, verify your identity, process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, provide access to games, and deliver customer support.

6.2 Regulatory Compliance

To comply with Philippine anti-money laundering laws (Republic Act No. 9160, as amended), gaming regulations, and any directives from the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other relevant Philippine regulatory bodies.

6.3 Fraud Prevention & Security

To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions. This includes automated monitoring of account activity and transaction patterns.

6.4 Responsible Gaming

To monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and comply with responsible gaming obligations. This is a core part of our commitment to player welfare.

6.5 Platform Improvement

To analyze how players use the Platform, identify technical issues, improve game performance, and develop new features. Analytics data is aggregated and anonymized wherever possible.

6.6 Marketing (Consent-Based Only)

To send you promotional offers, bonus notifications, and news about luckybet — but only if you have explicitly opted in to receive marketing communications. You can withdraw your consent and unsubscribe at any time via your account settings or by contacting support.

luckybet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

7.1 Service Providers

We engage trusted third-party service providers to help us operate the Platform. These include identity verification and KYC providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, fraud detection services, and customer support platform providers. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

7.2 Regulatory & Legal Authorities

luckybet may disclose your personal data to Philippine government agencies, law enforcement bodies, the AMLC, the NPC, or other regulatory authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of luckybet's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is processed.

luckybet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, and to comply with applicable legal and regulatory retention obligations. The following general retention periods apply:

After the applicable retention period expires, your personal data is securely deleted or anonymized so that it can no longer be linked to you. Where data must be retained for legal reasons beyond your account closure, it will be stored in a restricted-access archive and not used for any other purpose.

luckybet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and our servers;
• A ES-256 encryption for sensitive data stored at rest, including KYC documents and financial records;
• Multi-factor authentication (MFA) options for player accounts to prevent unauthorized login;
• Role-based access controls ensuring that only authorized luckybet personnel can access personal data, and only to the extent required for their role;
• Regular penetration testing and security audits conducted by independent security professionals;
• Intrusion detection and monitoring systems that alert our security team to suspicious activity in real time;
• Secure data centers with physical access controls, redundant systems, and disaster recovery capabilities;
• Staff training on data privacy and security best practices, conducted regularly for all luckybet employees who handle personal data.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your luckybet account, enable MFA where available, and contact us immediately at [email protected] if you suspect any unauthorized access to your account.

luckybet uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit our website. We use the following types of cookies:

10.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They enable core features such as user authentication, session management, and security. You cannot opt out of strictly necessary cookies without disabling the Platform entirely.

10.2 Functional Cookies

These cookies remember your preferences — such as your preferred language, display settings, and game history — to provide a more personalized experience. They are not essential but significantly improve usability.

10.3 Analytics Cookies

We use first-party analytics cookies to understand how players navigate the Platform, which games are most popular, and where technical issues occur. This data is aggregated and used solely to improve the luckybet experience. We do not use third-party advertising or tracking cookies.

10.4 Managing Cookies

You can control and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

luckybet is strictly an adults-only platform. In accordance with Philippine gaming regulations, you must be at least 21 years of age to register an account and participate in any real-money gaming activity on the Platform.

We do not knowingly collect personal data from individuals under the age of 21. As part of our registration and KYC process, we verify the age of all players using government-issued identification documents. Any account found to belong to a person under 21 years of age will be immediately suspended and all funds returned in accordance with our Terms & Conditions.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. luckybet supports responsible gaming initiatives and works to ensure our Platform is never accessible to those under the legal age.

You may exercise any of your data rights under the Philippine Data Privacy Act at any time. To submit a data rights request, you can:

• Log in to your luckybet account and use the Privacy Settings section in your account dashboard;
• Contact our Data Protection Officer directly at [email protected];
• Reach our support team via live chat on the Platform.

12.1 Verification

To protect your privacy and prevent unauthorized access to your data, we will verify your identity before processing any data rights request. You may be asked to provide your registered email address, account username, and a copy of a government-issued ID.

12.2 Response Timeframes

luckybet will acknowledge your request within 3 business days and will respond substantively within 15 business days of receiving a verified request. For complex requests, we may extend this period by a further 15 business days, in which case we will notify you of the extension and the reason for it.

12.3 Limitations

Certain data rights requests may be limited where processing is required to comply with a legal obligation (such as AML transaction record retention), to protect the rights of another person, or where the data has already been anonymized and can no longer be linked to you.

12.4 Complaints to the NPC

If you are not satisfied with our response to your data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC can be contacted through their official website at privacy.gov.ph or at their offices in Manila.

luckybet primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers and certain KYC verification services — may process data in other countries.

Where personal data is transferred outside the Philippines, luckybet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act. These safeguards include:

• Contractual clauses requiring the recipient to process data in accordance with Philippine DPA standards;
• Transfers only to countries or organizations that provide an adequate level of data protection as recognized by the NPC;
• Data processing agreements with all international service providers that include binding data protection obligations.

You may request information about the specific safeguards in place for any international transfer of your personal data by contacting our DPO at [email protected].

luckybet may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws, or the services we offer. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page;
• Display a prominent notice on the Platform informing you of the changes;
• Where required by law or where changes are significant, send you a direct notification via your registered email address.

We encourage you to review this Privacy Policy periodically to stay informed about how luckybet protects your personal data. Your continued use of the Platform after any changes to this Policy constitutes your acknowledgment of the updated terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way luckybet handles your personal data, please do not hesitate to get in touch. Our Data Protection Officer and support team are here to help.

Data Protection Officer

General Support

When contacting us about a data privacy matter, please include your registered email address and a clear description of your request or concern. This will help us respond to you as quickly and accurately as possible. Our team is based in the Philippines and is available in both English and Filipino.